Return & Term
The order can no longer be cancelled once it’s shipped
Orders cancelled before it’s shipped are eligible for a full refund.
Orders cancelled because the item is not available are eligible for a full refund.
Exchange and Return Policy:
Items that cannot be returned or exchanged: Panties, bikinis, g-string, thongs, or similar intimate items cannot be returned or exchanged.
Return Order Condition: All the returned or exchanged items must be unworn and unwashed, with all original tags attached, and in its original packaging. Returned items in an unacceptable condition could not be refunded.
1 If the item is damaged or defective.
If the item is damaged or defective, you can exchange for free or ask for a full refund including shipping cost.
The return shipping cost would be on us, and it is calculated using lowest cost shipping method.
2 The item is fine but you change your mind.
If you want to exchange an item without quality issue, you would be responsible for all the shipping cost. This also applies to size changing. The exchange item will be sent to ship once we receive the return parcel.
3 The item does not arrive due to wrong shipping information
If you filled in the incorrect shipping information and don’t get the order, you can choose to pay for the shipping cost to have it reshipped, we’ll ship the replacement out once we confirmed the original parcel has been returned to us.
You can also choose to require a refund of 100% product purchase price, shipping cost not included. If your order is shipped free, the shipping cost would be taken from your refund.
Please double check your shipping information before payment.
WHAT IS WHOLESALE AND IS THERE MINIMUM ORDER?
Most of the products have not minimum order request, To enjoy the incredible wholesale price, you simply need to buy any style you want for yourself. Aslo if you want to give your friend a surprise, you can buy from us, we will send it to your friend, here, Dropship is acceptable!
If you have a retail outlet and want to look for a reliable and long term supplier with good quality products, this is the perfect solution for you. We provide further discount for large order. We will also constantly send promotions and offers to our wholesale customers.
Our products are of highest quality and our sales team is committed to provide our customers with the best service. We take pride in both our products and the service we offer. Let us know your need and we’ll do the rest for you!
WHAT INFORMATION DO WE COLLECT?
WHY DO WE COLLECT THIS INFORMATION?
We use this information in order to serve the needs of our customers. We need to know who you are in order to verify the credit card information you have sent us. We collect several pieces of personal information from you in order to complete this verification process. The non-personal information that we collect from you is used in order to offer you better service and to make your experience with our site more enjoyable. Any information that we may inadvertently collect from you, that does not serve one of these reasons stated above, is immediately purged from our system.
HOW IS YOUR INFORMATION PROTECTED?
We use encryption technology to ensure that any sensitive information that is sent by you to us via the Internet is protected from unauthorized interception. All employees that we do hire have to sign a confidentiality agreement that forbids them from disclosing any information to which the employee has access, to other individuals or entities. Passwords are required in order for you to gain access to your account. Once an account has been terminated, measures are taken to remove those users from the system who no longer need access to our system. When an employee is terminated or is no longer with the company, we change the access codes that the employee used to access any customer accounts. Account login sessions are terminated after three failed login attempts; all terminated login sessions are logged for follow-up. Passwords must contain at least six characters, one of which is non-alphanumeric. Passwords are case sensitive and must be updated every 90 days. Unused customer accounts, those that have shown no activity for 6 months are purged from our system.
WHO HAS ACCESS TO MY INFORMATION?
Only those employees that are responsible for handling your account have access to your information. Additionally, employees in our technical department may have access to your information in order to conduct routine checks on the integrity of our system and in order to perform necessary maintenance work. Should you choose to receive additional information regarding one of our services or products, we may pass your email address to one of our partners who offers similar products or services that you might be interested in. Additionally, judicial requests by a duly authorized court will require us to divulge certain information regarding your account should that situation arise. Finally, should our company ever be bought or sold, your account information would then become the property of the new owner/entity.
CAN I CORRECT OR REMOVE INFORMATION FROM YOUR SITE?
You always have the option to view your account to make sure the information we have collected from you is indeed correct. You also have the option of removing any information from your account that you wish to keep private. However, please note that removing certain information such as your email address, contact information, and the like may greatly hinder our ability to effectively provide the service or products you have requested. We recommend that you contact us first to discuss which information you may remove without interrupting the quality of service we intend to provide for you.
CAN I OPT OUT OF HAVING CERTAIN INFORMATION COLLECTED?
You have the option of disabling your computer’s ability to accept or transmit cookies. This will prevent us from gathering certain non-personally identifiable information from you. You also have the option of removing yourself from any email distribution list that you may have signed up for.
You can contact us through the following methods:
Online Chats. In the bottom right side there is a “Live Chat” Panel, it will unfolded when you hover the mose over it. There is also a live chat menu in the right corner of topmost bar. Typically, our live chat is available at 10:00 a.m. – 7:00 p.m in GMT +5 From Monday to Friday. But there are exceptions.
You can also contact us through the following information:
For mailing contacts, we will reply you within 24-48 hours.